SLEEP TRIAL & GUARANTEES

We know buying a new mattress is a personal experience, and we want you to be happy with your purchase. While we strive to match customers with the best mattress the first time, you can rest easy knowing that you can exchange or return your mattress if necessary. If you are not satisfied with your mattress, ship it back to us within 90 days for a full refund. Adjustable beds, foundations, and accessories do not have a trial period and are not eligible for return.

Your "90-Night Pursuit of Sleep Happiness" sleep trial begins the day you receive your new mattress and you have until the 90th day to return your mattress.

• If you would like to return or exchange, after 30 days of trying your Amerisleep mattress, call our amazing customer service team and we'll discuss your concerns and suggest the best possible solution based on your specific needs.
• Prior to returning your mattress, you must contact us to receive a Return Authorization Number. Returns without an RMA number will not be accepted.
• The only expense you are responsible for is shipping the mattress back to our warehouse.
• Please note: All beds must be returned in like-new condition - no holes, stains or odors (such as cigarette smoke).
• It's important to order the right size! Please make sure you measure your bed prior to ordering to ensure the smoothest experience possible. If the wrong size is ordered, you may still exchange for the correct size. However, you will be responsible for shipping the incorrect size back to us and also responsible for shipping the correct size to you.
• For more information, please contact us at 1-800-500-4233 or cs@amerisleep.com.

• Either double bag (using mattress bags), or bag & box the mattress (using a mattress bag and box).
• Tape the edges of the mattress bag(s) closed securely making sure the entire mattress does not come free of the packaging and will remain protected by the mattress bag / box.
• Write your Name and RMA# clearly in a visible place on the outside of the packaging.

Remember, our awesome customer service team is here to help every step of the way.
Call us at 1-800-500-4233
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Email us at cs@amerisleep.com

WARRANTY INFORMATION

Amerisleep Mattresses are warrantied for a period of TWENTY (20) years. The warranty is comprised of Ten (10) years full replacement warranty for the first 10 years and Ten (10) years pro-rated warranty for last 10 years, provided to the original purchaser from the date of original purchase. Your Amerisleep mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first Ten (10) years subject to limitation specified in this warranty. It is understood that this limited warranty does not include a normal increase in softness of the mattress material or decrease in the slow recovery feature-aspects which do not affect the pressure-relieving qualities of the mattress. These are normal characteristics of the foam that can occur during the breaking in and do not imply a defect.

During the pro-rated period, at our option, we will repair your mattress subject to a handling charge or replace the mattress based on a pro-rate schedule. The pro-rated charge will be as follows: the number of years you have owned the mattress divided by twenty (20), times the original purchase price. All transportation costs are the responsibility of the purchaser and will be in addition to the pro-rated charges.

This warranty covers deterioration in the cell structure of the materials that causes the mattress to have a visible indentation greater than three-fourth (0.75”) of an inch, not associated with a sag in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and proper handling, are also covered. Amerisleep mattresses have been designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. A box spring may be used in combination with a 3/4" plywood surface in order to fulfill the warranty requirements. Substitution or use of improper foundations, platforms, box springs or other bases upon which the mattress is placed is not acceptable and will void your Amerisleep mattress warranty and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation being provided to your mattress.

All warranties contained herein shall not apply if the mattress, foundation, or cover has been physically abused, damaged, burned, moisture saturated, cut or torn. Amerisleep reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." Warranty claims are to be made at the point of purchase directly through the original dealer. Proof of Purchase is required for all warranty claims. You may contact Amerisleep customer service at 1-800-500-4233 or send an e-mail at info@amerisleep.com.

Ergo Model Adjustable beds feature a 20-year Limited Manufacturer Warranty. Please refer to product page or owner's manual for more information.

Leggett and Platt Adjustable Beds feature a Lifetime Limited Manufacturer Warranty. Please refer to product page or owner's manual for more information.

All other products including Pillows and Bedding are not warrantied by Amerisleep unless expressly implied on the product page.