Warranty Information

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amerisleep mattresses

Amerisleep mattresses are warrantied for a period of TWENTY (20) years. The warranty is broken into two halves. The first TEN (10) years is a full replacement warranty. The second TEN (10) years is a prorated warranty. The entire TWENTY (20) year warranty period is measured from the original purchase date of the original purchase.

During the first TEN (10), we will determine if your Amerisleep mattress will be replaced or repaired due to defects of faulty workmanship or structural defects. This is subject to limitations specified in this warranty. This warranty does not include a normal increase in softness of the mattress material or decrease in the slow recovery characteristic of the foam. These factors do not impact the pressure-relieving qualities of the mattress and normally occur during the breaking in of the mattress and do not imply a defect.

During the prorated period, we will decide to repair or replace your mattress. Repairing your mattress is subject to a handling charge. The cost of replacing your mattress will be 50 percent of the original purchase price. All transportation and shipping costs are your responsibility and will be in addition to the prorated charges.

This warranty covers deterioration in the cell structure of the mattress materials that causes the mattress to have a visible indentation greater than three-quarters of an inch (0.75”). This cannot be associated with a sag in the bed’s foundation or platform. Splitting or cracking of the mattress material that occurred with normal usage and proper handling will be covered as well. Amerisleep mattresses are designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. A box spring is only allowed to be used with at least a three-quarter inch (0.75”) sheet of moisture-resistant plywood placed over the box spring. Insufficient substitutions for this material, improper foundations, platforms, box springs, or other bases that the mattress is placed on may void your Amerisleep mattress warranty and all other warranties expressed or implied.In the event of a warranty claim, you may be required to provide proof of the quality and sustainability of the mattress foundation providing support for your mattress.

All warranties contained in this document will not apply if the mattress, foundation, or cover has been damaged, physically abused, burned, saturated with moisture, cut, or torn. Amerisleep reserves the right to refuse any repairs or replacements of any products deemed to be in an unsanitary condition. These warranties are only valid to the original purchaser of the product. If the original purchaser sells the product, the new owner takes the product “as is” and “with all faults.” Warranty claims are to be made at the point of purchase directly through the original dealer.

For additional information regarding the warranty, please contact Amerisleep customer service at 1-800-500-4233 or send an e-mail at cs@amerisleep.com.

Proof of purchase is required for all warranty claims.

adjustable beds

Amerisleep Adjustable Bed™

20-Year Warranty

Year 1: Full Warranty:
For the first year of owning your Amerisleep Adjustable Bed, it will have non-excluded defects covered. Repairs or replacements of non-excluded defects will be repaired or replaced at no cost to you. All authorized labor and transportation costs associated with the repairs or replacements parts found to be defective.

Year 2-3: Limited Warranty:
If there are any defects found in your adjustable base that aren't excluded, then they will be replaced or repaired. You are responsible to pay all service and transportation costs related to the costs of receiving and installation of the new part.

Years 4-20: Warranty:
The manufacturer will replace steel and mechanical base parts found to be defective that are not previously excluded. This warranty does not cover any electronics, electrical components, drive motors or massage motors. You are responsible to pay all service and transportation costs related to receiving and installation of the new part and a portion of the cost of the replacement steel or mechanical parts. This is based on the number of months that have passed since the third year of you owning your Amerisleep Adjustable Bed. By the end of 20 years, you will be responsible for all repair and replacement costs

This warranty does not apply:

  • Damage caused by you
  • if there has been any repair or replacement of adjustable bases parts by an unauthorized person
  • if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse
  • To damage to mattresses, fabric, cables, electrical cords or items supplied by delars
  • if there has been any modification of the adjustable base without prior written consent
  • To costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating You about the adjustable base or finding a satisfactory power connection.
  • Over exceeding the weight restriction

Some states do not allot the exclusion of incidental or consequential damages, therefore the above limitation or exclusion may not apply. The warranty gives the Purchaser specific legal rights. The Purchaser may have other rights which may vary from state to state. This warranty is valid in all 50 states, and the 10 provinces and three territories of Canada.

accessories

All other bedding products are not warrantied by Amerisleep unless expressly implied on the product page.