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Amerisleep Mattresses are warrantied for a period of TWENTY (20) years. The warranty is comprised of Ten (10) years full replacement warranty for the first 10 years and Ten (10) years pro-rated warranty for last 10 years, provided to the original purchaser from the date of original purchase. Your Amerisleep mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first Ten (10) years subject to limitation specified in this warranty. It is understood that this limited warranty does not include a normal increase in softness of the mattress material or decrease in the slow recovery feature-aspects which do not affect the pressure-relieving qualities of the mattress. These are normal characteristics of the foam that can occur during the breaking in and do not imply a defect.
During the pro-rated period, at our option, we will repair your mattress subject to a handling charge or replace the mattress based on a pro-rate schedule. The pro-rated charge will be as follows: the number of years you have owned the mattress divided by twenty (20), times the original purchase price. All transportation costs are the responsibility of the purchaser and will be in addition to the pro-rated charges.
This warranty covers deterioration in the cell structure of the materials that causes the mattress to have a visible indentation greater than three-fourth (0.75”) of an inch, not associated with a sag in the foundation or bed platform. Defects resulting in splitting or cracking of the material, with normal usage and proper handling, are also covered. Amerisleep mattresses have been designed to be used on a solid wood, non-spring, completely flat foundation or bed platform. Substitution or use of improper foundations, platforms, box springs or other bases upon which the mattress is placed is not acceptable and will void your Amerisleep mattress warranty and all other warranties expressed or implied. In the event of a warranty claim, you may be required to provide proof of the quality and suitability of the mattress foundation being provided to your mattress.
All warranties contained herein shall not apply if the mattress, foundation, or cover has been physically abused, damaged, burned, moisture saturated, cut or torn. Amerisleep reserves the right to refuse repair or replacement of any product deemed to be in an unsanitary condition. This warranty is valid only to the original purchaser of the product. If the original purchaser sells the product, the subsequent purchaser takes the product "as is" and "with all faults." Warranty claims are to be made at the point of purchase directly through the original dealer. Proof of Purchase is required for all warranty claims. You may contact Amerisleep customer service at 1-800-500-4233 or send an e-mail at firstname.lastname@example.org.
Year 1: Full Warranty:
For the first year of owning your Ergo Invincible adjustable base, it will have non-excluded defects covered. Repairs or replacements of non-excluded defects will be repaired or replaced at no cost to you. All authorized labor and transportation costs associated with the repairs or replacements parts found to be defective.
Year 2-3: Limited Warranty:
If there are any defects found in your adjustable base that aren't excluded, then they will be replaced or repaired. You are responsible to pay all service and transportation costs related to the costs of receiving and installation of the new part.
Years 4-20: Warranty:
The manufacturer will replace steel and mechanical base parts found to be defective that are not previously excluded. This warranty does not cover any electronics, electrical components, drive motors or massage motors. You are responsible to pay all service and transportation costs related to receiving and installation of the new part and a portion of the cost of the replacement steel or mechanical parts. This is based on the number of months that have passed since the third year of you owning your Ergo Invincible. By the end of 20 years, you will be responsible for all repair and replacement costs
This warranty does not apply:
- Damage caused by you
- if there has been any repair or replacement of adjustable bases parts by an unauthorized person
- if the adjustable base has been mishandled (whether in transit or by other means), subjected to physical or electrical abuse or misuse
- To damage to mattresses, fabric, cables, electrical cords or items supplied by dealers
- if there has been any modification of the adjustable base without prior written consent
- To costs for unnecessary service calls, including costs for in-home service calls solely for the purpose of educating You about the adjustable base or finding a satisfactory power connection.
- Over exceeding the weight restriction
Some states do not allot the exclusion of incidental or consequential damages, therefore the above limitation or exclusion may not apply. The warranty gives the Purchaser specific legal rights. The Purchaser may have other rights which may vary from state to state. This warranty is valid in all 50 states, and the 10 provinces and three territories of Canada.
All other bedding products are not warrantied by Amerisleep unless expressly implied on the product page.